Hartland Way Surgery

đź“Ť 1 Hartland Way, Shirley, Croydon, CR0 8RG

Telephone: đź“ž 020 8777 7215

✉️ swlicb.receptionhartlandwaysurgery@nhs.net

Sorry, we're currently closed. Please call NHS 111

Keep it or Cancel it

GP appointment? Don’t need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it.

How to Cancel an Appointment

If you are not able to keep your appointment please call 020 8777 7215 and cancel as soon as possible: someone else may need to see the doctor urgently.

Did Not Attend Policy

Most of our patients know it can sometimes be difficult to a get a routine appointment with a GP or Nurse within a certain time frame.  Where such demand is unpredictable, this cannot easily be remedied.  One thing that makes this even more difficult to overcome is the problem of missed appointments  – DNAs.

Where patients have been declined appointment because clinicians are fully booked, it is extremely disappointing  when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released and allocated to another patient.

The cost in time and money is a burden to the National Health Service generally and the Practice cannot sustain this.  Please see the DNA Status Sheet posted in the waiting room.

Remember that your DNA is another patient’s denied appointment.


Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 07:00pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 07:00pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday
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