Hartland Way Surgery

📍 1 Hartland Way, Shirley, Croydon, CR0 8RG

Telephone: 📞 020 8777 7215

✉️ swlicb.receptionhartlandwaysurgery@nhs.net

Sorry, we're currently closed. Please call NHS 111

Suggestions and Complaints

The Practice Manager handles all complaints about our services. We record all complaints and write to acknowledge all complaints within two working days. We aim to respond to all complaints within 10 working days, although in some cases more time may be required. Due to strict rules of confidentiality, if you are complaining on behalf of someone else, we will require written permission. Where a complaint is about a Doctor, you have the right to choose to discuss this with another Doctor in the Practice if you wish.

Copies of our Practice Complaints Procedure are available at Reception.


You can also lodge a complaint verbally via the Practice Manager or through a representative.

If you are not happy with how your complaint has been dealt with and would like to take it further, you can contact the Parliamentary and Health Service Ombudsman which makes final decision on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.

To take your complaint to the Ombudsman:
Visit www.ombudsman.org.uk/make-a-complaint
Call  0345 0154033
Fax  0300 0614000
Email: phso.enquiries@ombudsman.org.uk

If you prefer to write, the postal address is:
The Parliamentary and Health Service Ombudsman
Milibank Tower

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 07:00pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 07:00pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday
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