Appointments

Appointments

Make An Appointment

To make an appointment, call reception on 020 8777 7215

All of our on the day emergency appointment will be telephoned triaged by a doctor.  For routine appointments they can be booked as a telephone triage or a face to face appointment.

Teaching Practice

As a teaching practice, there are times when medical students will be with us.  If your consultation is during these times you will be advised by the reception team, that they will be part of your consultation.  Please advise reception when you arrive if this will cause you a concern as we can very easily make alternative arrangements to allow for you to have a one to one consultation with your doctor.

Online Consultations

Patients can now consult with our practice as part of a new online service which could save you time and a journey.

If you have any of the following symptoms please do not use this service and contact the surgery on 0208 777 715, 111 or 999 

1.  Crushing chest pain and tightness 
2. Feeling suicidal, wanting to harm yourself, or others
3. New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness or numbness on one side of your body 
4. Severe difficulty breathing 
5. Heavy bleeding that won’t stop 
6. Severe injuries 

Using the online consultation service makes it easier for us to decide how we can best help you with the least amount of disruption to your day.   The service is free and confidential and medical consultations are always reviewed by a GP or nurse.

Simply answer questions about your symptoms online and the practice will get back to you with general advise or signposting, a telephone consultation or, if necessary, we will get you booked in for an appointment.  You can use the system 24 hours a day, 365 days of the year.

You can also use the system to send administrative queries, if you have a question relating to test results, fit note requests, getting a repeat prescription or anything else admin related.

The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.

To proceed with our online consultation service please submit an online form using the link below.

By continuing your request you are confirming that you are not experiencing any of the above systems and understand that your request is not urgent.

https://florey.accurx.com/p/H83029

Text Messaging Service

Hartland Way Surgery uses a text messaging service for appointment reminders, cancellations and health information. It is important that you inform the surgery if you change your mobile number.

Please do not use this number to send any messages to the Surgery other than a response to the welcome message or to cancel an appointment as it is an automated service and not used for any other purpose.

Thank you

Evening and Saturday Morning Appointments Available

We are now able to offer patients appointments between 6.30pm and 8pm and on Saturday mornings via the Extended Access Service run by the Shirley Medical Centre on Wickham Road. There are GP, nurse and healthcare assistant appointments available. Please contact Hartland Way Reception to book.

Be On Time!

Please arrive promptly, remembering to check in at Reception.

Extended Hours

We offer Extended Hours on Monday, Tuesday, Wednesday & Thursday until 7pm. Appointments are available with both the GPs and the Nurse (Monday & Tuesday only).

Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.

FIND OUT MORE

Cancel An Appointment?

If you are not able to keep your appointment please call 020 8777 7215 and cancel as soon as possible: someone else may need to see the doctor urgently.