Hartland Way Surgery

1 Hartland Way, Shirley, Croydon, CR0 8RG

Telephone: 020 8777 7215

swlccg.receptionhartlandwaysurgery@nhs.net

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Home Visits

Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible.

Please note we also have better lighting, equipment, facilities, chaperones and access to medical notes available to aid your management in the surgery as well as performing tests and diagnostics.

Home Visits are reserved for the following groups of patients:

  • Terminally ill;
  • Housebound;
  • Patients who are severely ill in bed;

Please request visits before 11am whenever possible as this allows theDoctor to assess the request for necessity and urgency so that it can be appropriately managed. In some situations the  Doctor may arrange assessment by another member of the community team (District nurse/Paramedic)

The following ARE NOT valid reasons to perform a home visit:

Transport issues for the patient

It is not the GP practice responsibility to arrange transport, or to perform home visits because the patient has difficulty arranging transport. In these circumstances patients should seek transport help from relatives, friends, or taxi firms.

Childcare issues for a patient

If a patient has difficulty arranging for someone to care for their children whilst attending appointments, the patients are welcome to bring their children to the surgery.

Poor mobility

Whilst it is understood that having poor mobility is inconvenient and unpleasant, GP surgeries are designed to cater for patients with restricted mobility. If patients are able to attend appointments at other healthcare settings, then they should also be expected to attend appointments in GP surgeries.

A unwell child

It is in the best interest of the child to attend the surgery where they can be properly assessed and treated. The clinician can make a more informed clinical judgment when seeing the child in surgery.

If a parent believes that the child is too unwell to travel to surgery, and is a medical emergency then it would be advisable for them to seek help from the emergency services by calling 999.

Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 19:00
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 19:00
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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